Call Center Solutions
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Make it More Than Customer Support with Contact Center Solutions
No matter how large or small your business is, VoIP call center phone systems can provide you with the flexibility and mobility you need to thrive in the modern business environment. Because VoIP call center solutions route communications over the internet using the same lines used for data transmission, your business can combine monthly utility bills and save money while also increasing customer satisfaction with efficient customer service and technical support.
At Phoenix VoIP, our contact center solutions offer the highest-quality experience without the need for significant investment dollars to get up and running. We make it possible for call centers of all sizes to offer their customers advanced communication solutions and ultimately a higher level of customer service. With our call center phone system, your business or organization will be equipped with the solutions you need to better manage and distribute large amounts of incoming and outgoing calls to your call center teams.
The Benefits of VoIP
Call Center Solutions
- Reduces call center overhead with lower costs
- Integrates unified communications for better customer service
- Enables calls to be better managed and distributed by your team
- Incorporates features and tools to help you improve call center efficiency
- Leverages IVR technology to handle increased call volumes
- Creates a better experience for both the customer and your front line teams
What Can Phoenix VoIP’s Virtual PBX Solutions Do For You?
Flexible + Intelligent Routing
Smart routing solutions connect customers with the right call center team members to help them solve their issues the first time around — no matter where they are.
Intuitive monitoring and analytic reporting tools provide you with valuable insights regarding company call activities, real-time performance, and measure business outcomes.
Integrated self-service IVR capabilities help manage high volumes of inbound calls. This allows your call center employees to handle more complicated questions or requests.
As one of the leading business phone service providers in Phoenix, you can rest assured that your call center will always be live, especially when customers need you most.
Transform Your Call Center with VoIP Solutions
If you operate a call center housed in a brick-and-mortar office building and are still using traditional analog phone lines, this is your sign that it’s time to upgrade to something that will put you ahead of the curve. Adopting voice over Internet protocol (VoIP) technology is a quick and simple way to transform your call center and the experience you provide to your customers.
Switching to a virtual PBX platform will bring noticeable cost savings as well as equip your call center teams with advanced technology, features, and tools that older phone systems simply cannot match. The affordability of VoIP communication solutions provided by Phoenix VoIP enables call centers of all sizes the ability to offer their callers sophisticated communication services and ultimately a higher level of customer service.
Evolve Customer Relations With VoIP Contact Center Solutions
With years of experience, Phoenix VoIP has become the trusted expert for contact center implementation in Phoenix and across the nation. We provide complete contact center solutions, including the advanced features and flexibility to help unify your customer service across multiple channels.
What You’ll Get
- True multi-tenant architecture, sharing of resources overall tenants in a single platform — providing economies of scale and optimizing utilization of resources
- Operational efficiencies to supply and manage services to all tenants, with self-administration capabilities for individual tenants
- Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
- Open interfaces and customization options on a system-wide or per-tenant basis to provide tight integration options to allow for individual needs of different tenants
- Choice of agent deployment options with soft clients, IP phones, or using traditional phones
- Flexible and intelligent routing and handling of calls, ranging from simple skills-based routing to complex interactive routing algorithms for larger tenants
- Integrated self-service IVR capabilities
- Integrated voice recording
- Strong predictive and preview dialer options for outbound campaigns
Powerful real-time monitoring and analytic reporting tools
Sign Up For a Free Personal Demo of Our Call Center Solutions
If you’re looking for a powerful, but easy-to-use call center software that will help you better help manage and distribute large amounts of incoming and outgoing calls being made to its customer service teams, check out the solutions offered by Phoenix VoIP. Contact us today and a solution specialist will contact you for a personalized, informative demo on the key features and benefits our contact center solutions offer.