True multi-tenant architecture, sharing of resources overall tenants in the platform providing economies of scale and optimizing utilization of resources

Operational efficiencies in a single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants

Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments

Open interfaces and customization options on a system-wide or per-tenant basis to provide tight integration options to allow for individual needs of different tenants

Choice of agent deployment options with soft clients, IP phones or using traditional phones

Flexible and intelligent routing and handling of calls, ranging from simple skills-based routing to complex interactive routing algorithms for larger tenants

Integrated self-service IVR capabilities

Integrated voice recording

Strong predictive and preview dialer options for outbound campaigns

Powerful real-time monitoring and analytic reporting tools