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GLOSSARY

Cloud-Based Platform

Geographically distributed hardware, usually with redundancy and fail-over designed to deliver applications, services, or resources on-demand via the Internet. Typically utilized as a method to increase capacity and/or functionality without substantial increases in cost of infrastructure and personnel.

DID

Direct Inward Dialing – in practical terms DID is a local telephone number in a selected city that allows incoming calls to be routed to any number of extensions established on a VoIP phone system.

Find Me

A method for directing calls in sequence or to all extensions via software running on a hosted PBX.

Hosted PBX

A hosted PBX (private branch exchange), also known as a Virtual PBX eliminates the need for an on-site telco closet and the service personnel required to keep that rats’ nest of wires in working order, saving you both installation and ongoing maintenance costs.

POTS

An acronym for Plain Old Telephone System where 1 line equals 1 number.

PSTN

An acronym for Public Switched Telephone Network.

QoS

An acronym for Quality of Service. This refers to a network’s ability to achieve maximum bandwidth while at the same time reducing latency and error rate.