When it comes to replacing an on-premise phone system with cloud-based VoIP services, deciding what to do with the fax line is often a sticking point. The fact is that fax technology is not well-suited to packet communications, due to its high sensitivity to latency and jitter over the last mile.

The Phoenix VoIP Virtual Fax technology uses store-and-forward fax servers to eliminate problems typically caused by VoIP faxing. With the best virtual fax service, we offer multiple options for sending and receiving that makes the system easy to use.

Sending Faxes

End users have multiple options when it comes to outbound faxes, with support for sending from analog fax machines, email, the PBX web portal, and a mobile app. Fax senders can be notified via email as soon as a fax has been successfully delivered, a feature that is especially important if you or your customer is in a regulated industry.

Receiving Faxes

Handling inbound faxes is made simple with options to receive faxes on an analog fax machine, view and download faxes from the PBX web portal, or receive faxes in an email.