There are two things that are absolutes in the tech industry, and that extends to the Voice over Internet Protocol (VoIP) portion as well.

1) Your current technology is out of date, regardless of when you purchased it.

2) There is always a new acronym (or four) to learn to be in the know.

One of the current popular trends in the tech industry is to append “as a Service” (aaS) onto a product (or an existing service) and bill it as something new: SaaS (Software as a Service); Haas (Hardware as a Service); CSaaS (Customer Service as a Service).

Okay, we made the last one up. Kinda.

The point is, all of these “as a service” items are primarily rebranding of something you are already familiar with. Hardware – VoIP phones, network routers, computers – are all expected to work when we turn them on or plug them in. Software is expected to do what it was written to do without interfering with our productivity. Tacking “as a Service” onto the end of these is nothing more than a tacit acknowledgment of the expected use and function.

The Problem With HaaS Offerings

The online group meeting, video conferencing company, Zoom, is offering a couple of different HaaS offerings: conference phones (essentially just a VoIP phone), and meeting room solutions which consist primarily of a redesigned speakerphone and a video monitor.

It doesn’t take too much imagination to guess what might go wrong when your Haas (Hardware as a Service), Saas (Software as a Service), and Support as a Service are all from different organizations. 

VoIP Solutions from Phoenix VoIP Offer More

Phoenix VoIP, one of the leading business phone service providers in Phoenix, provides the hardware, software, and the customer service you want and need to ensure your VoIP experience with us is everything you need it to be. We like to call it: tWPaaS. The Whole Package as a Service. Our VoIP solutions go far beyond easier communication and reduced costs. They can help your business remain competitive and thrive in the digital age.

 See our plans and options at: